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Top FAQs

If your order hasn't been packed for delivery, we might still be able to make changes or cancel it. Send us a message and we'll do what we can to help.

Login, head to the account page of your account and you'll be able to update your email address. 

Just head here to register, follow the steps and you'll be signed up in no time.

If you're logged in you can change your password in the account details section of your account. If you can't remember your password you can use the forgotten password form to reset it.

First check your email junk mail folder, sometimes the confirmation email will end up there. If you still can't find it, send us a message and we'll try and help you out.

If you'd like to close your At Your Convenience account, please drop us a message using this form and we'll get it sorted out for you.

Please note, account closure is not reversible.

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