Report a product quality issue

We're sorry that something hasn't lived up to your expectations and we'd like to make sure that you can get back to business as quickly as possible - here's what you need to do.

I buy from a supplier or wholesaler

The fastest way for you to swap out or refund any product you have an issue with is to return it to the supplier or wholesaler you purchased it from. They should be able to quickly supply you with replacement product and get you selling again as soon as possible If you haven't had any success with this route - drop us a mail using this form and we'll see what we can do to help.

I buy directly from Britvic

If you bought the product in question directly from Britvic, then just fill out this form and our team will be in touch.

I'm raising an issue on behalf of a customer

If a member of the public has an issue with one of our products that you've sold to them and you agree that there's a quality issue, then we'd recommend exchanging or refunding the product to your customer and then following the previous step of returning the pack to your wholesaler or supplier.

Members of the general public can report a product quality issue using this form or call our consumer care on 0800 032 1767.

Note: This form should not be used by Britvic trade customers as the team can only deal with consumer packs of products.