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Trend - technology first

Here is the first of five trends we predict will have the biggest impact on shopping habits and your store over the next year...

Top Tips

Here are some tips to help your convenience outlet tap into this trend

  • 1

    Technology

    Since the pandemic, consumers have been using technology such as delivery apps or in-store tech more and more.

  • 2

    Shopping Experience

    Over a quarter of people (27%) highlighted ‘scan and go’ and ‘click and collect’ as the most important aspects of their general shopping experience.

  • 3

    Shout on Social Media

    Run a delivery or collection service? Make sure you promote this locally and via social media – particularly during the colder months.

  • 4

    Delivery Service

    Encourage shoppers to increase spend, especially on bigger items or multipacks by offering a delivery service.

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