Account support

Having an issue using the site? Forgotten your password? Here's the section for you.

Just head here to register, follow the steps and you'll be signed up in no time.

You'll be asked to find your outlet using your postcode. If you can't find it, send us a message and we'll add you to the list so you can enjoy the benefits!

We're sorry to hear you cannot access your account! Have you tried to reset your password? If so, send us a message and we'll help you recover your details.

If you're trying to register as a hospitality outlet, please visit our support portal dedicated to convenience store: Sensational Drinks. This is also managed by Britvic and provides similar benefits.

Head to the account details page of your account and you'll be able to update your email address.

If you're logged in you can change your password on the account details page of your account. If you can't remember your password you can use the forgotten password form to reset it.

First check your junk mail folder, sometimes the email will end up there. If you still can't find it, send us a message and we'll try and help you out.

If you've moved to a new outlet, you'll need to create an account for that outlet. If an account already exists, find out who owns the account ask them to update their email address. If you cannot contact them, send us a message and we'll do our best to help.

If your outlet has moved to a new address, contact our team and we'll update your account details.

If you'd like to close your At Your Convenience account, send us a message and we'll get it sorted out for you.

Please note, account closure is not reversible.

We are aware that you may own several outlets. For now you're only able to associate one outlet per account, but you can create additional accounts for your other outlets as long as you use other email addresses.

- Registration Reward - You can claim 1 registration reward.
- POS Kits - You can claim 2 POS kits every 30 days.
- Product Trials - You can claim 1 product trial every 60 days.
We have a limited number of free items, therefore our allocation rules are in place to ensure nobody takes advantage of the free items and every store has the opportunity to claim.